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Cancellation and Refund Policy
Please read this policy together with our other website policies.
Cancelling an order
You can cancel an order request at any time before we confirm it. After confirmation, please contact us as early as possible; whether a cancellation can be accepted depends on whether the fruit has already been prepared or dispatched.
Quality concerns
Fresh fruit is perishable. If there is a problem with your order, tell us at the time of delivery or collection, or as soon as possible afterwards, with photos on WhatsApp.
Replacements and refunds
Where an issue is confirmed, we will offer a suitable resolution such as replacement, credit or refund for the affected items. The method and timing of any refund will match how you paid.
Wholesale orders
Cancellation and return terms for wholesale and bulk orders are agreed with each customer in the quotation.